Is Your Client Happy with Your eLearning online courses?

The eLearning industry is not just growing but it is evolving too and very rapidly.

The market has got competitive. Organizations today have a lot of choices when it comes to buying quality content. It is no more about what is your unique value proposition but about quality and unique value relation proposition.

We know it is important to watch out for competition but it is important to recognize what are we watching out for? Are we looking to replicate what they have and keep our portfolio diverse or are we looking at raising our own standards to strengthen our portfolio to create a unique space for ourselves. Business owners as well as Content creators know, neither of it is easy.

Whether it is tapping into newer market, diverse learner base or acquiring client faster or nurturing the existing base in a way to create more opportunities, it starts an end with one question – Is Your Client Happy with Your eLearning online courses?

The variety of content offered today by eLearning solutions company are many. Some specialize in off the shelf eLearning courses while some in simulated and gamified learning and some even offer eLearning online courses. There is so much to explore and so much to capture.

So first let’s talk about how we know they are happy and then let’s talk about what keeps them happy.

How to know if they are happy?

·         They are reaching out to you for more requirements

·         They are referring you to others – outside the organization and within the organization

·         They have agreed for a testimonial or a review

·         They have proactively shared the feedback from the learners

·         They have written you a thank you note

·         They don’t hesitate to give you feedback

What keeps them happy?

·         Your willingness to understand the outcome from the learning program and integrating it with the storyboard

·         Your ability to turn around things faster

·         Your response to situations when things go wrong

·         Your adherence to the execution plan

·         Your ability to translate the story they want to convey in a simple and meaningful way

·         Your proactive attitude of reaching out to them with ideas that will make the course that will enhance the experience of the learners

·         Being honest about your feedback about the approach to the course curriculum and its impact

·         You are willing to look beyond the contract when it comes to reiterations to ensure that the course offers a premium experience for the learners

 At Contoole we have been creating content for the last 15 years and these are some of the most critical factors why your client chooses you over anyone else.

Whether you are designing off the shelf eLearning courses or custom courses, the quality of the course should be consistent. 

Comments

Post a Comment

Popular posts from this blog

5 Points that make e-learning better than traditional learning

Image
 eLearning has definitely found more acceptance in the recent years with organizations moving towards wither virtual or hybrid way of working. While tradition learning is a very strong learning methodology will always have it’s value add in the learning ecosystem, eLearning off late have found it’s way as well. Infact there are certain areas where eLearning as a learning methodology stands out. Here are some points where eLearning has a competitive advantage over traditional learning Scalability: If you have to reach out to a huge workforce who are spread across different geographies, eLearning solution is the best option. Traditional training requires continuous coordination to ensure that learning is imparted to the learners on time but with eLearning solution the entire procedure has become very easy. Localization of the content is pretty easy with different languages Consistency: A lot of learning modules contains content which are specific to the organization or to a...
Read more

Top 7 advantages of e-learning for companies

If you are serious about learning and want to drive it with purposefully in your organization, these are 7 advantages that at any point of time can get you a buy in for a learning initiative that you want to roll out. Let us take a look at them one by one. 1.     Cost effective: eLearning definitely saves money. Buying an eLearning course is much more cost effective because it is a one-time investment and with that investment you can cover a lot of learners over a longer period of time. Most of the top eLearning content development companies offer off the shelf programs which are ready to use. These barely needs customization. So, if you are thinking of investing in a eLearning solutions company don’t forget to go through their off the shelf program library 2.     It’s Efficient: eLearning modules can be designed to be self-paced eLearning modules which are interactive as well as insightful at the same time. This makes the learner independent and hel...
Read more